Gamble responsibly
Gambling can be enjoyable when it remains within your personal and financial limits. However, gambling may cause harm for some people. Losses can accumulate quickly, and it is not possible to predict or control the outcome of a casino game. Every game has a house edge, and previous results do not affect future results. A win is never guaranteed, regardless of how long you play or which strategy you use.
Axe Casino does not present gambling as a way to earn income, recover losses or improve your financial situation. Do not borrow money, use essential household funds or gamble with money set aside for rent, bills, food, education or other important expenses. Never chase losses by increasing your stakes or playing for longer than planned. A loss is not a reason to take greater risks.
Before opening a game, decide how much money and time you are prepared to spend. Treat that amount as entertainment spending. If you reach your limit, stop playing, regardless of whether you are winning or losing. Taking regular breaks can help you stay aware of how long you have been playing and how much you have spent.
- Only gamble when you are calm, alert and able to make clear decisions.
- Set a budget for gambling and keep it separate from your everyday expenses.
- Set a time limit and take regular breaks away from the screen.
- Do not gamble while affected by alcohol, drugs, strong emotions or tiredness.
- Do not chase losses or increase bets to try to win back money.
- Do not use credit, loans or money belonging to another person to gamble.
- Remember that gambling outcomes are random and cannot be controlled through systems or strategies.
- Do not gamble to escape stress, loneliness, anxiety or other personal difficulties.
- Stop playing if gambling is affecting your finances, relationships, work, study or wellbeing.
Safer play tools
Axe Casino may provide account tools to help you manage your gambling. Available tools and settings can vary depending on your account, location and applicable requirements. If you would like help applying a limit or changing your account settings, contact Customer Support before continuing to play.
Deposit and spending limits
A deposit limit can restrict the amount you deposit during a selected period. Choose a limit that reflects your planned entertainment budget, not an amount based on what you hope to win. A limit may apply over a daily, weekly or monthly period. Once a limit is reached, further deposits may be restricted until the relevant period ends. Consider your income, regular expenses and other financial commitments when choosing a limit.
Time and session limits
Time reminders and session limits can help you monitor how long you have been logged in or playing. Use these settings before starting a session. When a reminder appears, stop and consider whether you still want to continue. A longer session does not improve your chance of winning, and playing for longer may increase the amount you spend.
Account breaks
If you want a short break, you may be able to request a temporary account break. During the break, access to your account or gambling services may be restricted. Do not open another account or use another person's account to avoid a break. Contact Support if you need assistance selecting an appropriate period.
Self-exclusion
Self-exclusion is a stronger step for people who want to stop gambling for a specified period or permanently. A self-exclusion request can restrict access to your account and gambling services. Once requested, it may not be possible to reverse or shorten the exclusion period. You must not attempt to bypass self-exclusion by creating a new account or using another person's details. If you believe you need self-exclusion, contact Customer Support immediately and stop gambling while your request is being handled.
Limits and exclusions are designed to support your decisions, but they do not remove every risk. You should also consider financial controls offered by your bank, remove saved payment methods where appropriate and ask a trusted person to support you.
Recognising signs of harm
Problem gambling can affect anyone, including people who have previously gambled without difficulty. It can affect your finances, relationships, work, study, physical health and mental wellbeing. Consider taking a break and seeking help if gambling is becoming difficult to control or causing concern. You do not need to wait until the situation becomes serious.
- Gambling for longer or spending more than you intended.
- Trying to win back money after losing.
- Feeling restless, irritable or anxious when you cannot gamble.
- Hiding gambling, deposits, losses or account activity from family or friends.
- Borrowing money, selling possessions or missing payments because of gambling.
- Using gambling to escape stress, loneliness, sadness or other problems.
- Neglecting work, study, relationships or everyday responsibilities.
- Continuing to gamble despite financial, emotional or personal harm.
- Feeling that you have lost control over how much or how often you gamble.
- Thinking about gambling frequently or finding it difficult to stop once you begin.
If any of these signs apply to you, stop gambling and seek support. Speaking with someone early can make it easier to understand your options and take practical steps. Tell a trusted family member or friend what is happening, review your finances and contact a professional support service.
Support in Australia
Free and confidential support is available to people in Australia affected by gambling, as well as their family members and friends. Gambling Help Online provides information, counselling and support through its website and online services. Visit gamblinghelponline.org.au to find assistance and resources.
You can also contact the gambling support service available in your state or territory. A general practitioner or qualified mental health professional may help with gambling concerns, stress, anxiety or other issues connected with gambling. If you are in immediate danger or experiencing a crisis, contact emergency services on 000.
Support is available for people who are worried about someone else's gambling. Family members and friends can seek independent advice about setting boundaries, protecting household finances and encouraging the person to access professional help. Do not feel that you must manage the situation alone.
Protecting your account and finances
Keep your login details private and do not allow another person to use your account. Review your transaction history and account activity regularly. Consider using banking controls, payment restrictions or other financial tools offered by your bank if you are concerned about gambling spending. These measures can complement, but do not replace, professional support or self-exclusion.
If gambling has created financial pressure, avoid taking additional credit to cover losses. List your essential expenses, pause gambling and seek independent financial counselling. A financial counsellor may help you understand your options and create a plan for managing bills, debts and other commitments.
Age, account safety and contacting us
Axe Casino services are intended only for people who meet the applicable legal age and eligibility requirements. Minors must not access, create or use an account. Adults should take reasonable steps to prevent children from accessing gambling websites or devices, including using device controls, keeping passwords private and supervising shared devices.
You are responsible for providing accurate information and following the account rules that apply to you. Do not create multiple accounts to avoid limits, restrictions or self-exclusion. Axe Casino may apply account restrictions, verification checks or other measures where required by law, regulation or our terms.
If you are worried about your gambling, want to discuss a limit, need a temporary break or wish to request self-exclusion, contact Axe Casino Customer Support through the available support channels. Tell us clearly what assistance you need. Our team can explain the available account options and direct you towards appropriate support services.
Responsible gambling information does not remove the risks associated with gambling and is not a substitute for independent financial, legal, medical or professional advice. Please read the Axe Casino Terms and Conditions and any relevant account information before using the services. We may update this page from time to time to reflect changes to our services or applicable requirements.
If you decide to stop gambling, take that decision seriously. Log out, avoid promotional messages where possible, remove access to saved payment methods and use the available account restriction tools. You can contact Support at any stage, whether you are seeking information, setting a limit or asking for help to stop.