In this Privacy Policy, “Axe Casino”, “we”, “us” and “our” refer to the operator of the Axe Casino website and related services. “You” means a visitor, registered player, account holder or other person who interacts with us. This policy applies to personal information collected through our website, applications, customer support channels, promotions, payment processes and other approved communication methods.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. The information we collect depends on how you use our services and the legal, regulatory and operational requirements that apply. Some information may be sensitive information, such as identity documents or information relevant to responsible gambling checks. We only handle sensitive information where permitted or required by law, or with your consent where appropriate.

By using our website or services, you acknowledge that your information may be handled as described in this policy. We may update this policy from time to time to reflect changes to our services, technology or legal obligations. The latest version will be published on this page, together with its effective date where applicable. You should review this policy periodically.

We may collect information directly from you, automatically when you use our website, and from authorised third parties. The information collected will depend on the services you use, your account status and the checks we are required to complete.

• Identity and contact details, such as your full name, date of birth, residential address, email address, telephone number and preferred language.
• Account information, including login details, account preferences, security settings, responsible gambling limits, support requests and records of communications with us.
• Verification information, such as identity documents, proof of address, age information, photographs or other information needed to confirm your identity, age, eligibility and account ownership.
• Financial and transaction information, including deposits, withdrawals, payment method details, transaction references, wagering activity, account balances, bonuses and related records. We generally do not store complete payment card details where a payment provider processes them securely on our behalf.
• Technical and usage information, including IP address, device identifiers, browser type, operating system, approximate location, time zone, pages viewed, links clicked, referral information, session data and website activity.
• Information connected with responsible gambling, fraud prevention, anti-money laundering, sanctions screening, risk assessment, complaints and regulatory compliance.
• Marketing preferences and information about your interactions with our emails, messages, promotions and advertisements.

You may choose not to provide requested information. However, some information is necessary to create or maintain an account, process transactions, meet legal obligations, investigate activity or provide particular services. If you do not provide required information, we may be unable to open an account, process a payment or continue providing a service.

We use personal information for lawful and reasonable purposes connected with operating Axe Casino and managing our relationship with you. These purposes may include:

• Creating, administering and securing your account.
• Confirming your identity, age, location, eligibility and account ownership.
• Processing deposits, withdrawals, refunds, bonuses and other transactions.
• Providing customer support, resolving queries, investigating complaints and communicating important service information.
• Operating games, promotions, competitions and other features you choose to use.
• Detecting and preventing fraud, money laundering, account misuse, collusion, cheating, cyber threats and other unlawful or harmful activity.
• Supporting responsible gambling, including applying limits, exclusions, interventions and other player protection measures.
• Meeting legal, regulatory, tax, licensing, reporting and record-keeping requirements.
• Maintaining, testing, troubleshooting and improving our website, systems, products and services.
• Understanding website use, measuring performance and personalising content where permitted.
• Sending marketing communications where we have a lawful basis to do so and where required, your consent. You can opt out of promotional communications at any time.

We may combine information collected from different sources for these purposes. We do not use personal information for a purpose that is incompatible with the reason it was collected unless permitted or required by law, or where you have provided consent. We may use aggregated or de-identified information for analysis, reporting, research and service improvement. Information in an aggregated or de-identified form may no longer identify you.

We may disclose personal information to organisations that help us operate our business or where disclosure is permitted or required by law. These organisations may include payment providers, identity and age verification providers, technology and hosting suppliers, customer support platforms, game and software providers, security and fraud prevention services, professional advisers, auditors, insurers, marketing service providers and corporate group entities.

We may also disclose information to government agencies, regulators, law enforcement bodies, courts, dispute resolution organisations or other authorised parties where necessary to comply with legal obligations, protect our rights, prevent harm or investigate suspected unlawful activity. We may disclose information in connection with a business sale, merger, restructuring, financing or transfer of assets, subject to applicable legal requirements.

Some service providers may store or process information outside Australia. If personal information is disclosed overseas, we take reasonable steps to select reputable providers and require appropriate privacy and security protections. Overseas privacy laws may not provide the same level of protection as Australian law. By using our services, you acknowledge that international processing may occur where necessary for the purposes described in this policy.

We do not sell personal information for unrelated third-party purposes. We may share limited information with advertising or analytics providers to measure campaigns or display relevant content, subject to applicable law and your choices.